PRACTICE POLICIES
Clear expectations,
on both sides.
These policies exist to protect the quality of your care and to respect everyone's time — yours and mine. Please read them before your first visit. If you have any questions, don't hesitate to reach out.
PAYMENT
Payment is due in full at the time of service.
Perennial Health Acupuncture is a self-pay practice. All major payment methods are accepted — and there are options to help make care more accessible if cost is a concern.
ACCEPTED PAYMENT METHODS
Cash, check, credit card & HSA
HSA funds can be used to pay for acupuncture sessions — a great way to use pre-tax dollars toward your care.
SLIDING SCALE
Limited spots available monthly
A small number of sliding scale spots are available each month. If cost is a barrier, please reach out — I'd rather work something out than have you not come in.
INSURANCE
Perennial Health Acupuncture does not accept or bill insurance.
All appointments are self-pay. I don't accept or bill insurance directly, but I can provide a superbill on request that you can submit to your provider for possible reimbursement. Coverage varies — please check with your insurer.
Why no insurance? I see one patient at a time, which means I cannot sustain the higher patient volume that insurance reimbursement structures require. This is a deliberate choice made to protect the quality of your care, not limit your access to it.
CANCELLATION & RESCHEDULING
Please give at least 24 hours notice to cancel or reschedule.
Life happens — I understand that. I ask for at least 24 hours notice for cancellations or rescheduling, so I have the opportunity to offer that time to someone else. Appointment modifications can be made easily online through your patient portal, or by emailing, calling, or texting me. I ask that you give as much notice as possible — it allows me to offer that time to another patient in need.
Please note: If you cancel with less than 24 hours notice, or don't show without reaching out, you'll be charged the full session fee. I'll always make exceptions for genuine emergencies — please just communicate with me.
Questions about any of these policies, or anything else?
I’m happy to clarify anything before you book.